What you can outsource

Hand over the process, keep the visibility.

Whole processes, or the overflow your team cannot absorb.

COI review and tracking
Certificates checked, chased, and kept current at portfolio scale.
Policy servicing and renewals
Recurring servicing and renewal processing handled end to end.
Compliance and lender requirements
Reviews against agency and lender standards, pre- and post-closing.
Document collection
Notices, follow-up, and escalation until the file is complete.
Exceptions and issue resolution
Communication and judgment calls managed by named professionals.
Specialized programs
Complex or specialized insurance programs supported with technical expertise.

Technology plus judgment

Hire our insurance consultants for risk decisions.

Advocate's technology handles the compliance checking, while our insurance consultants manage the judgment, communication, and relationship work required to resolve issues and assess new facts.

Handled by the platform

Autonomous coverage gap analysis
COI and policy tracking
Benchmark and pricing checks
Servicing analytics and casework

Handled by our consultants

Exceptions and edge cases
Client, lender, and broker communication
Issue resolution
Assessment of new facts and risks

How it operates

Your book, our desk, one view.

01
Connect the book
Policies and certificates flow into Advocate and are normalized to the data standard.
02
Automated checks run
Gap analysis, tracking, and benchmarks run continuously in the background.
03
Consultants take the judgment work
Exceptions, communication, and resolution handled by named professionals.
04
You keep the same view
Your team watches the same dashboards and can step in at any point.

Compare

What sets Advocate apart from other insurance outsourcing companies.

Outsourcing usually means giving up the data along with the work. Advocate keeps the platform and the people in one place, so the book stays yours.

The data layer stays with you
Most insurance outsourcing companies move your work into their systems. Advocate runs your book on the platform, so every check and decision stays visible in your own dashboards.
More than an insurance BPO
A classic insurance BPO adds headcount to a manual process. Here the platform handles the deterministic checking while named professionals take the judgment and communication.
COI tracking as a service
Certificate of insurance tracking services run on the same engine as the software. Certificates are collected, verified, and monitored for expirations at portfolio scale.

The Team

Meet our experts.

Hundreds of years of combined experience solving hard problems for our clients.

Eileen StarensierInsurance Compliance Manager
Eileen brings 15+ years of experience in insurance compliance, specializing in multifamily and commercial lending. With experience in both loan servicing and consulting environments, she offers a strong understanding of operational processes, risk management, and client support.
Alexander HunkinsInsurance Compliance Manager
Brings 6 years of lender compliance experience and 4 years in commercial insurance, with a focus on risk management and client relations across agency (Fannie Mae and Freddie Mac) and HUD environments. Specializing in insurance compliance, takes a solutions-driven approach to strengthen client partnerships and streamline complex compliance processes.
Matthew Berger-HuberInsurance Compliance Manager
Bringing more than 15 years of lender compliance experience and over a decade in commercial insurance and risk management. He specializes in collateral management and technology-driven compliance solutions that help streamline complex insurance review processes while supporting both lender and client needs.
Marianne KlosowskiVP, Insurance Compliance
Bringing more than 15 years of lender compliance experience and over a decade in commercial insurance and risk management. She specializes in collateral management and technology-driven compliance solutions that help streamline complex insurance review processes while supporting both lender and client needs.
Karen PerryVP, HUD Insurance Compliance
With 35+ years in insurance, Karen specializes in commercial real estate. Her experience includes roles as an Account Manager for large portfolios and insurance reviews for Fannie Mae, Freddie Mac, and FHA.
Brenda RowleyVP, Insurance Compliance
Brenda brings 24 years of insurance expertise, including 5+ years as a Senior Insurance Compliance Analyst. She excels in conducting compliance reviews for agency and private lender loans, pre- and post-closing.