Rebranding Tyche Design System
We've updated the platform's visual design system to reflect the new brand identity. This is a visual-only update, no behavioral or interaction changes.
New color palette. Mint replaces the previous brand color as the primary. Lavender is now the dedicated AI accent color. Neutral grays replace the previous green-tinted gray palette across the entire platform.
Updated typography. All-caps monospace styling introduced for metadata labels, field names, and emphasis. Inter remains the primary typeface.
Applied platform-wide. Updated consistently across all existing components including buttons, inputs, dropdowns, cards, navigation, tables, badges, and more.
Escalation Task Status Tracking
Escalation tasks now guide lenders to the right action and make their engagement fully trackable, without changing the existing task lifecycle.
Contextual CTA buttons. Each escalation type displays a specific action button (like "Go to Compliance tab" or "Confirm borrower contacted") mapped to the lender's expected first step.
Smart routing. Tasks linked to multiple policies or assets show a popover for selection. Single-association tasks navigate directly.
Automatic activity logging. Every CTA action is recorded in the activity log with the actor, action label, and timestamp, visually distinguishable for easy audit scanning.
Undo protection. A timed undo toast appears after each action. If undone within the window, no log entry is recorded.
Duration tracking. Two new dashboard metrics: creation to first lender action, and first action to task completion. You can also filter for escalations with no recorded activity.
Backfilled to existing tasks. All open escalation tasks have been updated with the new CTA buttons automatically.
Account-Specific Email Templates
Users can now send emails tailored to their branding and compliance needs, without changing the reviewer workflow.
Account-level template resolution. The platform automatically serves the correct lender-specific template based on the case's account. If no custom template exists, the default is used as a fallback.
ADM template management. Admins can create, edit, and preview email templates in ADM, mapped to task types and optionally scoped to specific lender accounts.
Case data auto-population. Templates automatically pull case and policy data like case reference, insured entity, collateral, and expiration dates before the reviewer sees the preview.
Expanded template coverage. Email templates added to task types that previously had none, including pre-expiration notice, post-expiration notice, broker follow-up, and multiple borrower escalation types.
No change for reviewers. The existing preview, send, and copy-to-clipboard workflow stays exactly the same. The right template just shows up.
Flood Analysis Enhancements
We've shipped a round of improvements to the Flood Analysis tool.
SOV upload with AI parsing. Users can now upload a Schedule of Values directly into the flood analysis workflow. The system parses the document automatically.
Auto-pull from Asset Summary. Asset data can now be pulled directly from the case's Asset Summary, reducing manual entry.
"Save to Documents" export. Completed flood analysis reports can be saved directly to the case's Documents tab with one click.
MHC conditional fields. Manufactured Housing Community fields now appear conditionally based on asset type, keeping the form clean for standard properties.
